Koru Health, LLC

Sage Meadow is going through a lot of staff changes, from executive directors to nurses in charge of medications. I would not recommend Sage Meadow based on the following challenges: 1. They administered medications continuously when prescribed "as needed for sleep". 2. The carpeting was soiled and had burn marks in it-they didn't offer any options for replacement. 3. Several safety issues were not resolved as promised in writing before move in date. 4. When calling the phones just ring-nobody answers the phones 5. Executive team does not communicate well with the staff 6. Our Mother was transported by ambulance to the ER and they didn't know their resident had left. 7. Staff gave 1 opportunity per week to help with bathing-if she missed it or wasn't feeling great it was pushed to the following week. This was a poor experience all around for my mom and for us managing her affairs.

Our family had an in person tour and it was just not a good experience the community smelled and was quite dirty

Dont let the looks fool you. Let's only thing going for them.

Do not have your loved one live here unless they are a PERFECT resident. This facility only likes residents that comply completely with all aspects of life in the facility. If your loved one has dementia/Alzheimer's they cannot be in any stage that shows agitation or aggression. If they do, the resident is drugged beyond themselves and they end up sitting at a table all day or on the couch. Staff don't want to take time to deal with problem residents. They will brand them violent and send them away. Be careful with this facility. I was completely honest with them before my loved one checked in and they said "Oh yes we can deal with all aspects of dementia". They should have a sign, "Only comatose residents apply"

Not for us. Too small and old facility.

Visited this facility in November, along with their Racine location. Both are more memory care level facilities and beyond what my mother needs, or would feel comfortable in, right now. They are both very small and felt confining. But that is perhaps because my mother is still active.

Memory care, poor reviews, low functioning seniors here

Find some place else-as a physician I deal with said "No one wants to DIE here, find someplace better" My parents where both housed here for about three years During there stay I continued to look for some place else. At the time they moved in it was the only place available that could take them both and they could share a room. So It was ameans to an end. The director runs hot and cold. You never know what you will get. I absolutely Loved the activities director. She is wonderful and cares for the residents a lot. She tried her best to keep people and families engaged. The caregivers that actually dealt with the residents for the most part seemd to be caring. Ther were a couple who would belittle the residents and refer to them as stupid. This is in the memory care area where my parents where. They are not trained very well. My Dad's hospice nures and social worker offered to hold some classes to teach the staff better techniques when dealing with demntia patients it never happened. Unfortunately we were not able to find place that was more professional and treated everyone with the compassion and understanding that our loved ones deserved. The real corker was the evening of my dads death.One of the residents fell. I ran to her and tried to comfort her, then went to find the aide on duty. When I did she was very caring and called 911 after the resident complained about a lot of pain in her hip and back. Another aide came in looking for something and when told of the woman who had fallen went to her and her exact words where, " NAME, can you roll over and straighten out your legs I need to see if your legs are the same length." The resident could not due to the pain. The aide took the resident by the knees rolled her to her back and straightened out her legs. (Even I know this a complete NO-NO, and I have had nothing more than a simple first aid course years ago.) The EMT's arrived and very carefully moved her to a gurney and to the hospital. The resident suffered a fractured hip, needing much rehab and will not be coming back to Artisan. After witnessing and being there through this I accelerated my search to get my Mother out of there. It took 2 months but my Mom is now in a very nice facility with activities such as sit and stretch, walking outside, dancing and being with residents and caregivers that actually talk with her not at her. She is clean and her teeth are brushed her hair is combed. All which was not addressed very well at Artisan. Her whole disposition has changed. My Mom is HAPPY for the first time since she had to leave her home. I DO NOT recmmenend this place for anyone.

staff was very rude!

When we first brought our family member there it was okay but as time went by we noticed a big turnover in CNA's rooms not cleaned all the time food is high in processed carbs no dietary restrictions even by the DR. We're followed. Complaints even to the Corp. office not taken care of ,phone calls never returned by director of facility about our concerns. If you bring them here you must be there every day to follow up. I know it sounds like a lot of complaining from me but when concerns were mentioned we noticed a lowered lack of care for our family member ,which concerned me greatly.

My loved one moved in this year. This is the most poorly run facility. The staff are never on the same page and don't care about their clients. Would NOT recommend Artisan!