Baldwin House Management, LLC

I was pleasantly surprised on visiting the apartment but was really disappointed that on the move in date my sister-in-law and I had to clean out the cupboards in the kitchen as all the cleaning supplies were left there as if started but never completed. We left the oven and racks to be done by staff who were supposed to return on Mon. They left the ladder, paper and etc. in the kitchen. Weren't expecting to clean cupboards. Also, the grout in the bathroom wasn't done so she couldn't use theshower until that was finished. Otherwise everything was good.

My mother in law was living here by herself but we all felt that she needed more care than what they had there. They keep an eye on you but it's not really around the clock care. It was more like an apartment, they're pretty much on their own there. My mother in law loved it and it was hard to get her to go there, she wanted to stay in her house and she fought it. There was a lot of yelling and fighting for a while. The day we moved all her stuff over there and all her furniture it pretty much looked like home, but the end of the day she was getting more okay with it and within a couple of days she was sayig it was a really nice place. I would recommend American House for somebody that doesn't need the extra care, who's more independent but they're there if you need them.

The movie theater is a feature and is clean, its shows some nice movies. My mom dislikes the food she says its ok. Overall I’m pleased.

***Like best

i am very impressed with this facility and leaning strongly towards it since it is so close to my home and has medicare availability

We arrived on time anticipating that we would have both lunch and a tour (noon). Through a communication glitch, our arrival was more of a surprise. Even unannounced, director graciously welcomed us in and gathered information from Mom. We did not have lunch, but did get an invitation to return for a meal at a later date. Sharon showed us the dinning room and meal choices, the laundry room, chapel, and then a one bedroom and two bedroom apartment. Mom really liked the one bedroom apartment and seemed to respond positively to everything that the director talked about.

I liked this community but the vibe and care that I seen at the community that I picked out shined this community and what was offered.

Here at American House Oakland you really get your money worth. There are so many wonderful activities, and the food is good too. I have made so many new friends.

When I came here everyone was so friendly. The activities are great, and all the staff are friendly. Overall a great place to live.

My loved one has really enjoyed the residents that are in this community. They are all very friendly and welcomed her right into her new living environment making her feel right at home. The staff has a great activity program and often brings entertainment. I am very satisfied with this facility and would recommend it to anyone.

Everyone has been friendly and helpful. They understand the emotional change from living on one's own to living in a community. The staff and residents have been encouraging.

I would recommend. It is Independent Living now.

The leader ship of Baldwin house have been wonderful to work with. Their communication is excellent. When my mother encountered an illness, the staff engaged appropriately, assessed her condition, and got her to the emergency room quickly. It is a comfort to know that they can be the eyes and ears for the family When needed. The facility smells clean, and that is not true of others that we visited. One thing that could be improved is adjusting food choices to individual resident needs. A great deal of the food has a significant salt content and that is not good for many elders. It is just an opportunity for improvement.

Everyone is friendly. In our case, housekeeping is done monthly, cannot honestly comment on that. Communication with family is very good. Move in was flawless. Improvements, well not directly related to the home, but the help/medical staff. Have a pendant and was used in the first few days, and what I heard was that they showed no compassion. Not something the family wants to hear, we chose this community because of their care level, yet (again not the home's responsibility since it is an outside company providing the assistance). I would highly recommend this complex, with a cautionary note for the outside company providing the care. Time will tell if we will be regretting the move.

Baldwin House managed care services through a separate organization, AdvisaCare. Personal care services are billed separately from rent/meals

The staff at Baldwin House Lakeside Senior Living are very helpful and friendly. [Name removed], at the front desk, is always available during the day Monday through Friday. The housekeeping is good. My loved one has been very disappointed in the meals. For example, by the time he gets his eggs at breakfast, they are almost always cold. Also, I understand that bacon and eggs are not an option to get together. He told me one day he can get eggs and toast and another day bacon and toast. I believe there is only one person in the kitchen. It makes it terribly hard for that person to keep up with the demand of the residents for food service. Also, my loved one does not like a lot of the meals. Therefore, starting this month, we opted out of the full meal service and I will be taking him shopping every Friday to get foods for the week. The other disappointment was the activities. The activities sign states that there is Euchre several times a week. That is my loved one's favorite card game. He was looking forward to meeting other people and playing Euchre. However, there is no Euchre at all there. They do play Bingo, but he is not interested in Bingo. Overall, I believe that my loved one quite happy there. The room and the area is very nice. At this time, he goes to the Clinton Township Senior Center to play cards.

We have lived here almost 2 months and I lead music for the chapel on Sunday, lead a choral group and have an arts and crafts class. We picked this community because of the cost and space. Come and join us!

They provide housekeeping and activities. My husband and I have found the staff to be pleasant, and responsive when needed. Of course, I can't speak totally for my loved one who lives there. I would recommend this facility to family and friends.

Everything is GOOD!! I would recommend Baldwin House to other families.

We've had a very positive experience with Baldwin House. The staff if so helpful. My mom is meeting new people and doing more socially. She's happy. While it's not perfect, it "ticks" most of her boxes.