Willow Ridge Senior Living, LLC

Atria @ Penfield is by far the best senior living home I have seen since I have been taking care of my Grandmother, Father, Mother-in-law and Mother. One of the biggest issues I have seen is the homes being understaffed. This is not the case @ Atria there is sufficient staff. The staff has been so supportive and caring to my Mother and our family. They have made my Mom very comfortable and have made sure that is very well taken care in a respectful manner. The staff really does pay attention to the individual needs of each person. As hard as it is to make the decision to move someone you love I felt very comfortable knowing my Mom will be well taken care of @ Atria.

Overall we're pleased with the service they provide at Atria Penfield. Mom is having a hard time adjusting, but the staff are all very friendly and caring, and doing the best they can to help her get settled in. I do wish the residents here had a bit more private space, the rooms are generally just a private bedroom and bathroom.

After checking out and visiting quite a few assisted living communities and finding out that the waiting list is long and when some of the money runs out your out. After finding out that these communities monthly rent is a per person. I was frustrated. My parents income was limited. Savings was limited. At atria they worked with me and them to make it happen. And they my parents won't have to move again. Atria personnel was and is very nice,polite, and very helpful. Most of them will go out of their way to make your day better. I would recommend this community for sure.

She loves it there! I think they are doing well. They treat her well the aids are good. She's eating well. It's like a restaurant you sit down and order off the menu, and if you don't like it you can send it back. If she falls or something there is no medical staff, they don't have a doctor onsite. When I speak with other residents they say they are treated very well there.

Very Friendly, caring, informative and sincere regarding their facility, experiences, and obligations to the caring of their residents.

This community is very updated from the ambiance to the computer system to the health and fitness of the residents. They do not have skilled nursing but offer good care services for this type of community. They try to keep the residents active and moving as long as the residents wants to participate. I would absolutely recommend Elmcroft to anyone.

Don't believe everything they tell you before you move in. We told them exactly the condition my brother was in. When he got there and they found out that he was exactly like we said he was, they sent us a CERTIFIED LETTER - EVICTING him - and we had 30 days to get him out. For a religious institution, that was most UN-Christian.

My mom is currently a resident at The Manor House Independent and Enriched Care and overall it's been a good experience for her at this facility so far. The environment is one of community. It is low key and everyone knows each other and greets/says hello to each other. Although I think all facilities are too expensive, the cost of this facility is less than some of the other facilities in the area. They do a really good job overall. I would recommend The Manor House Independent and Enriched Care to others.

The staff was very helpful and friendly at Hampshire House, but they seemed to be short staffed. The staff was also very helpful during the move in process. It took my Mom almost two weeks to get a land line phone, which was her only line of communication and could have been better handled. The medical personnel were in the dining area serving food. The lack of fresh fruit and vegetables was disappointing. My Mom says that a lot of the meals have some type of gravy on them. My Mom was able to bring her cat, which was a blessing! The facility is generally very clean. I would highly recommend this facility to others!

The reason we gave it an overall 4 out of 5 rating is because the management changes to often. However our loved one is on the memory care side and the staff members there are caring. They have a nice structure to day. Inspirations of Florence is an awesome community.

I find the staff to be very friendly and welcoming. My mother is fond of them. Examples of staff that are great...Dining room staff. Front desk staff, 'Red Shirts' they're called. They deliver pharmacy, make beds, answer button calls. The residents that my mother has become friends with are just great...she has a lot of friends. That's the best of it. My mother says the executive staff hear residents complaints and do nothing!!! I agree. I think there are a lot of people there that actually belong in nursing care...my mother is very sharp and she tells me of residents that are exhibiting mental issues. I think they're hurting for residents...think their numbers are down since my mother moved there. The cleaning staff is scant. I do a lot of cleaning myself. I know the food was better but now that's not too great either. Lots of fish, only great desserts for special occasions. Overall, I wouldn't move my mother because she's used to it. She pays $[removed] a month. If you want any help it's $[removed] plus more a month. Do I think they should be doing more? I do. I respond to every survey. Offer better food, modern interior, and more activities. Doesn't happen.

The interaction with the staff, sas been good. I am very happy with her care. She is in the memory care unit. I recommend it. They offer; Arts crafts, beach ball kick, word (phrase) games, movies, spa day (nails). Activities is listed on board in the activity area.

We picked this community because it was close to family. My loved one made friends. The staff took care of things. It would be nice if they invited familiy to outings, such as a movie/popcorn night, or an ice cream social. I would recommend to other families.

We have been very happy with the experience at The Manor House Independent Living. Mom loves the people there and all the help that she receives. They have a very friendly and caring staff. I would highly recommend this facility to others.

The level of compassion and understanding of the employees there is wonderful. My dad has a lot of memory issues and they have been so kind to him and helping him to ease his worries. They are not as well-equipped for peoples needing more assistance with memory care at this time as a larger facility might be. However, they do make every effort to keep their residents safe and my dad has been in great care.

Our loved ones biggest complaint would have to be with the meals - according to her now she is dealing with dementia so we are not sure how much of this is true, but she says by the time she gets down to the dining hall most of the hot meals are gone and what is left is just cold sandwiches. She is still adjusting to things but the staff member's have been incredibly and they can easily look at a situation and come back to us with different recommendations

The staff is very friendly and very helpful. They really try to help with whatever problem you might have. Any concerns they address immediately. All in all they do a really great job. Overall the facility is clean and well kept up, including the outdoors and exterior. One area for improvement is the on-site doctor visits. It took way too long for the doctor to see my mom after she first moved in. But I've met the doctor, and she is a very nice woman who seemed very concerned about my mom's health. She is knowledgeable and took her time to explain things to me. I just think they might need a second doctor. She sees so many people it's difficult to keep up with all of them.

We went with Inspirations of Florence because it was more affordable than some of the other facilities we were looking into. The apartment size he had in assisted living was very good. When he went down to memory care the room size was smaller and he had to share that room with another resident. There was only room for one bed so he slept in a recliner. He was borderline for their care and needed more attention than they were able to provide. They have undergone a change of ownership and the new director sees deficiencies and is going to try and make some changes so we are hopeful.

Atria is a friendly place. There are activities for the residents. The staff show concern for the residents as well. Some of the activities are walking, bingo, garden club and more for the residents to choose from. There is down time for the residents to watch television.