Willow Ridge Senior Living, LLC

Atria is a friendly place. There are activities for the residents. The staff show concern for the residents as well. Some of the activities are walking, bingo, garden club and more for the residents to choose from. There is down time for the residents to watch television.

The community is smaller, nice bright, cheerful and that's a plus. They do a good job keeping an eye on the residents. The food variety needs to improve. We would like the staff to announce themself before they come into the rooms. I would recommend this community to others based on my experience.

Our tour with Atria Greece was very nice and the guy who showed us around was understanding and not at all pushy. The facility is larger and my dad has some vision issues so we thought it may be harder for him to navigate. The pricing is also al a carte which can be good or bad depending on your situation.

The meals are good, I wish the quality of the food could be better for the residents. There are alternative meal options for the residents. The community will start to do more tours in the bus with limited seating to keep the residents safe. It would be nice if the community had a complete sidewalk around the entire building, and additional shady areas for the residents.

We moved in during Covid, so we've not been able to visit. I think they do a very good job of caring for the residents. They're very friendly, and they also accommodate any requests very well. The laundry services are less than ideal. Things get lost. The people eat the front desk are exceptional. The maintenance folks appear to be very very busy and unable to take care of individual problems in a timely manner. But overall, I would definitely encourage people to look into Elmcroft.

We chose Atria Penfield because of the cleanliness and the activities that they provided. Her room size here is on the smaller side but appropriate for her needs. They are letting you take your loved ones out to doctors appointments but we are not able to go inside the facility. I would recommend.

We chose Atria Penfield because when we went here, they wanted to know all about my mom. They didn't talk to her about her finances until after the 3rd visit, you could tell they just really cared about her. The room sizes are on the smaller side, but you are able to pay more and get other options. Before COVID the food was better, but has since declined because it is not as fresh and hot. I would recommend to a friend or family member.

We chose this community because my dad does not need a lot of services at this point in time, but in the future with his diagnosis he can get care in here when he needs it without having to move. The studio apartment he is in is very spacious. My dad says the food is very good. I would definitely recommend.

We chose this community because of the location. Out of the facilities we did look at, this facility was very nice for the cost. Our favorite part about it was the staff, they work hard to get themselves antiquated to the residents there and worked hard to keep it clean. They are also known for their cuisine, it is restaurant style dining and very good food.

Had a very good talk with [name removed], but due to covid restrictions she stayed in her office. we met face to face using facetime. she answered many of my questions. downside of this place is it is approx $6900 per month, well above budget, and also the available unit is shared bathroom and shower is in a separate room.

Everyone was very friendly and I was there for 11 weeks. In the beginning, the care was excellent. They did provided a lot of activities for the residents, which I thought was great. At other communities I looked at, they had a lot of issues with accessibility, especially with regard to opening heavy doors. I visited Atria and knew immediately that they would be able to accommodate for some of my needs. They knew I wouldn't have been able to hear them knock on my door so they would shine a light which I thought was great. The first 8 weeks was fantastic, overall, I would definitely recommend Atria. The food was great too, they really had the kitchen going!

We had a few issues with the Wellness director. The other staff and aides were outstanding and very attentive to my mom. My mom was in the dementia wing and when they quarantined for the virus they closed that wing off from the rest of the building which really limited the space that those residents had access to. It cut them off from most of the common areas and the walking areas that they used daily. The temperature was not well regulated at all, my mom's room and the whole wing was always very hot.

35 year old facility, most staff there 20 years even in the kitchen. Chef been there 10 years and meets with each resident to ensure they get their favorite food. All food made from scratch even the rolls. studio 1 br without bath, apt with bath, or suite with adjoining living room would be best for mom and sally. garden apartment faces courtyard,of which there are 4. pet friendly. Very individualized attention. 4 members of staff visit each resident daily, mail, meds, garbage, bed making. They make the beds daily because it acts as an unintrusive incontinence check. Staff wears color coded t shirts. Red for care team, blue for housekeeping, black for kitchen. 95 residents. Laundry, meds, bedding done with no extra cost.3 meals per day served in 2 hour increments make it very flexible. Residents must eat twice a day. No assigned seating in dining room. DR going to be remodeled this year,.Small activity room. No showers inside rooms. All done with supervision in shower rooms. Puzzle table in living room for [name removed], plus she could be on the decorating committee. Snacks available in big frig in dining room. Yogurt, desserts, even ice cream. RN on staff works 7 to 7 daily unless more is needed.Head of maintenance a fire fighter and obsessed with fire drills. Last one had all residents out in 8 min. Deposit is one month rent. Bus trips to shopping on Mondays.Has specific 30 day orientation program designed for each resident that comes in to make sure they have the best chance to like it there.

This facility was very nice. Clean and very friendly people. I find that the resident rooms are a bit small. I enjoyed meeting with [name removed] and will keep Atria as an option for my dad.

Friendly residents, nice staff. I found out that the Atria wasn't the best choice for my parents but I was given the same respect a d j to that a NY potential family would have gotten. [Name removed] made sure that she helped me as much as she could with additional contacts that would help my family.

Thank you. This is very nice and everyone was helpful. I think I would like more space.I will think about it. [Name removed] was very nice. thanks [name removed]

Facility is amazing but difficult for food allergies and finance department is disorganized.

Rooms nice..currently available ..did tour...second choice

This assisted living community was wonderful and the director did a really great job showing me around, she took her time, answered my questions and we had lunch together there. The rooms were very nice, the community was clean and spacious, and if my mom could have lived in an assisted living environment this community would have been my first choice for her. But she did need a memory care setting. I would definitely recommend coming for a tour at this community.

Elmcroft of Florence community was like a five-star hotel. The tour we took of the community was absolutely beautiful. The staff was very friendly and the environment was very inviting. We chose another community based on our budget needs.